Privacy policy
Who controls your information
This Privacy Policy explains how SUPERFLUID LIMITED, trading as Fendooy, collects, uses, shares, and retains personal information when you visit fendooy.com, place an order, request customization, or contact us.
Contact email: yangdiheng@gmail.com
Business address:
SUPERFLUID LIMITED
ROOM 2209, 22/F
655 Nathan Road
Mong Kok, Kowloon
Hong Kong
Information we collect
Depending on how you use the website, we may collect contact information, billing and shipping details, order and customization information, customer-service messages, transaction information processed by Shopify and payment providers, and device or usage data such as IP address, browser type, cookie data, pages viewed, and referring pages.
How we use information
We use personal information to process payments and orders; make and customize products; provide shipping, tracking, customer service, and refund support; communicate about orders; maintain security and prevent fraud; improve the website; send marketing where permitted; and meet legal, tax, accounting, and regulatory obligations.
Sharing
We share information only as reasonably needed with service providers that operate the store, including Shopify, payment processors, delivery and tracking providers, fraud-prevention providers, website or analytics providers when enabled, and professional advisers when necessary. We may also disclose information when required by law or to protect legal rights.
Cookies and international processing
The website and its service providers may use cookies and similar technologies for essential functions, security, preferences, analytics, and advertising where enabled. Shopify and other service providers may process information in countries different from the customer's own.
Retention, security, and rights
We retain information only as long as reasonably needed for orders, support, fraud prevention, business records, disputes, and legal obligations. We use reasonable measures to protect information, but no online system can be guaranteed completely secure.
Depending on where a customer lives, the customer may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, subject to legal exceptions. To make a privacy request, email yangdiheng@gmail.com.
Children and changes
The website is not directed to children who are not legally able to enter into a purchase contract in their location. We may update this Policy when our practices, services, or legal obligations change.