Frequently Asked Questions

What products can I order?

We currently accept orders for Bear, Bunny, and Astronaut forms, including Mini Bear and Bunny keychains.

Are the products handmade?

Yes. Every piece is made by hand after your order is placed.

How long does production take?

Please allow 7 business days for production before shipment. Shipping time begins after production is complete.

Will my item look exactly like the photo?

Product photos are style references. Handmade colors and patterns may vary slightly, so every piece is unique.

How will I receive tracking information?

After your order ships, tracking information will be sent to the email address used at checkout.

How can I contact Fendooy?

Email yangdiheng@gmail.com. Customer service is currently provided by email only.

What if there is a problem with my order?

Please email us with your order number and clear photos of the issue. We will review the case and reply by email.