Return and Refund Policy

Return and Refund Policy

Thank you for choosing Fendooy's handmade art pieces. We hope you are satisfied with your purchase. If you need to return or refund your order, please refer to the following policy:

1. Return Policy

   • You can request a return within 30 days of receiving your item.
   • Returned items must be unused and in their original packaging.
   • Custom items are non-returnable unless there is a quality issue with the product.

2. Return Process

   • Please contact our customer service team through our contact page, providing your order number and reason for return.
   • Our customer service team will respond within 24 hours with the return address and detailed instructions.
   • Please send the item back to the provided address, ensuring it is securely packaged to avoid damage during shipping.

3. Refund Policy

   • Once we receive and inspect the returned item, we will process your refund through your original payment method.
   • Refund processing time typically takes 7-10 business days.
   • Return shipping costs are the customer's responsibility unless the return is due to a quality issue with the product.

4. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item.
   • We will provide a replacement or a full refund.

Thank you for your support and understanding. If you have any questions or need assistance, please do not hesitate to contact us.