Refund policy

Handmade and made-to-order items

Every Fendooy item is handmade after an order is placed. Product photographs are style references. Small differences in color, pattern, texture, and fluid-art placement are expected and are not, by themselves, defects.

Change-of-mind returns

Because each item is made to order, we do not accept returns or exchanges for change of mind, personal preference, or expected handmade variations, except where required by applicable law.

Quality issues

If an item has a quality issue, contact us within 7 calendar days after carrier tracking shows the order as delivered. Requests made after this period cannot be accepted for after-sales handling.

Email yangdiheng@gmail.com and include the order number, a short explanation, and clear photographs of the item and packaging. Please do not return an item before receiving return instructions by email.

After reviewing the information, we will explain the appropriate next step based on the confirmed issue and applicable law. Approved refunds are sent to the original payment method; the bank or payment provider controls how long the refund takes to appear.